TransTec LLC is looking for Customer Relationship Officer to join its team.
Duties: • Respond to customer inquiries and complaints and try to find best solution to meet their expectations. • Ensure customer needs were met by delivering high quality service to the customer. • Assign translation tasks to translators and following up on work results. • Proofread the documents to ensure that a high quality delivered to the customer. • Manage work schedules to meet deadlines. • Oversee and direct daily company administrative processes and procedures • Maintain positive client relationships • Monitor performance and implement improvements. • Organize recruitment and placement of required staff. • Record office expenditure and managing the budget. • Improve processes and policies in support of organizational goals.
Requirements: • Bachelor’s degree in business administration, languages or related field • Excellent command of the English language, both written and spoken. • Proficiency in Microsoft Office • Adept problem solver and decision maker • Excellent communicator both orally and written • Detail-oriented • Diligent and proactive • Respectful of deadlines
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